Case Studies

Background

Anthologie is a an award-winning strategic design and digital consultancy with experience supporting high-growth organisations to navigate complexity. The company has a team of 20 employees comprised of multidisciplinary researchers, producers, designers and developers,  and is known for delivering high-quality work for its clients. However, they struggled with inefficient and outdated business processes, which affected their productivity and ability to meet deadlines. That’s where Zhamatix, a process and digital transformation consulting company specialising in business process management, stepped in to help.

Challenges:

The team faced several challenges, including:

Inefficient business processes: The agency had a manual and time-consuming process for managing client projects, which resulted in missed deadlines and dissatisfied clients.

Lack of transparency: The team lacked visibility into the progress of projects, which led to miscommunication and misunderstandings.

Limited automation: The agency relied heavily on manual processes for project management, which made it difficult to scale their operations and take on more clients.

Solution:

Zhamatix started by conducting an assessment of Anthologie’s existing processes and identified areas for improvement, utilising industry best practice of Business Process Model and Notation (BPMN) to visualise and model existing processes to identify gaps.

Zhamatix led the co-design of new and desired processes, which included streamlined project initiation, execution, and delivery stages. We then implemented Asana, a market-leading work and project management tool, to automate workflows and improve collaboration. Asana was configured and optimised to align with the new processes and automated tasks, such as creating tasks, assigning responsibilities, setting due dates, sending notifications, and allowing Anthologie’s clients to submit creative requests for prompt action.

Results:

After implementing the new processes and Asana, Anthologie’s team experienced significant improvements in productivity, efficiency, and client satisfaction. The new processes reduced the time required for project initiation and execution, resulting in faster project delivery and increased client satisfaction. The Asana automation also improved team collaboration and transparency, enabling the team to track project progress and easily communicate with clients. Overall, Zhamatix’s solution helped Anthologie achieve its goals of improving efficiency, productivity, and client satisfaction.

Background

Pentanet is an Australian telecommunications and gaming company that provides high-speed internet services in Western Australia, as well as cloud gaming and digital entertainment across Australia and New Zealand. The company was founded in 2017 and is headquartered in Perth. Pentanet has built Perth’s largest and fastest-growing private wireless network, delivering fast and reliable internet services using cutting-edge technology.

The company has been growing rapidly in recent years, with internal processes in select departments needing a boost to keep up with the pace of growth and change. Pentanet’s Field Operations and Projects management teams recognised the need to improve several business processes to increase efficiency, productivity and collaboration across departments.

Challenges:

Pentanet’s team faced several challenges, including:

Inefficient business processes: Manual and time-consuming process for managing field projects, which resulted in additional pressure on internal teams.

Lack of transparency: The team lacked visibility into the progress of projects, which led to miscommunication and misunderstandings.

Limited automation: The teams relied heavily on manual processes for project management, which made it difficult to scale their operations.

Solution:

Zhamatix began by conducting a thorough analysis of Pentanet’s existing business processes, identifying areas that could be streamlined and automated to improve efficiency.

Zhamatix provided business process management consulting services to help Pentanet document and visualise their processes, identifying areas that could be standardised and streamlined.

Zhamatix also provided Asana optimisation services, helping Pentanet’s team to set up Asana effectively through the creation of templates, forms, and workflows, train team members on how to use the tool, and automate workflows to reduce manual effort and errors.

Results:

The changes recommended by Zhamatix helped Pentanet improve efficiency significantly within the Field Operations and Projects teams. With the optimisation of Asana and the streamlining of their processes, the teams were able to work more efficiently and handle a higher volume of projects without adding additional staff.

As a result of these changes, Pentanet saw improved communication and collaboration among team members and increased productivity.

Client Testimonial:

Scott Salter

”Eddie from Zhamatix tailored the course to suit our needs. He delivered the Asana training with a great balance of knowledge and fun. This kept our team engaged at all times and enthused to undertake the new skills into our current projects. I would highly recommend Eddie to any company who needs a well-rounded Asana training. Thank you Eddie and Zhamatix for your excellent service. ”